| Sunrise Imports Unique Handcrafted Gifts for Every Occasion Simplifying the Way You Give, One Click at a Time |
Frequently Asked Questions
Most questions you have will probably be answered here. If you still can't find the information you need,
please email us at info@sunriseimports.net and we'll get back to you within 24 hours.
Ordering FAQ
How can I place an order? You can place an order on our secure website 24 hours a day, 7 days a week.
You can also call or fax in your order.
When do you charge my credit card? We typically charge your credit card on the same day we ship your
order. (Note: Special orders may require payment in advance)
How long does it take to process my order? In most cases, we are able to process your order within 1-2
business days. However, there may be circumstances which can cause delays. We will always contact
you if this happens. You can also check the status of your order by clicking the order status link on the
navigation bar at the top or bottom of each page.
Do you charge sales tax? We charge tax of 7.75% to California residents only.
How can I change an order? Because internet orders are processed so quickly, it may be difficult to make
changes to an order. However, if you contact us before your order has been shipped, we may be able to
assist you.
Can you tell me when an item will be available if it is out of stock? We can give you a close approximation,
however, sometimes this information is not available from our suppliers.
Can I place a backorder for an item that is out of stock? Yes, you can place the order by email, phone or
fax. We will ship the item(s) as soon as they are available. If we cannot ship within 30 days, we will
automatically cancel the order. Please remember that our Mexican Folk Art collection consists of one-of-a-
kind pieces. We may be able to order similar (not exact) items right away. If not, we'll be happy to search
on our next buying trip to Mexico.
Will you sell my information or give it to other companies? Your privacy is very important to us. We do not
sell or rent your personal information to third parties for their marketing purposes. Please read our privacy
policy to learn more about the ways in which we use and protect your personal information.
Product FAQ
Will you special order items not listed on the website? Assuming it is an item that we can obtain, we would
be happy to place a special order for our customers.
Will you gift wrap my items? Yes, with a few noted exceptions*. We offer gift boxes with ribbon for a per
item fee. (*Large or odd shaped items may not be gift wrapped and will be noted on the product page.)
Do you have a paper catalog? No. To keep expenses down and save more trees, we've opted not to create
a catalog. You can view all of our products on our website.
Shipping FAQ
How do I check shipping charges? To check standard shipping charges, place the desired item in your
shopping cart by pressing the “Order” button, then press the “Check Out” button. Enter your shipping
address and choose a standard shipping method. Information on this page is not saved until you submit
your order. Standard shipping costs will be shown on the next page before your order is submitted and
before you enter any payment information. Use the Back button on your browser to return to your shopping
cart. (Note: Expedited shipping charges are determined later and will not be shown on your order. You will
be notified of charges via email within 24 hours.)
What are my shipping method choices? UPS Ground (approximately 4-9 business days) or USPS Priority
Mail (2-3 business days) are available on our website. If you need it faster, we offer UPS Next Day Air (two
business days), or USPS Express Mail (one day guaranteed) also. However, we find that express shipping
fees and transit times can vary depending on weight, package dimensions, geographic location and day of
the week, so we ask that you contact us by phone or email so we can determine the correct rates for you. *
Note: Large/multiple package shipping fees may apply to some items.
Can you ship to an address different from my billing address? In most cases, yes.
Returns FAQ
How do I make a return? All return requests must be made within 14 days after receiving your order. We
ask that you contact us by email at customerservice@sunriseimports.net and include the following
information: your name and order number, the specific item you want to return, the reason you are
returning it, and whether you would like a replacement item, credit towards a future purchase, or a full
refund to your credit card (minus shipping costs). We will contact you with instructions on how to return the
item.
Who pays for shipping an item back to you? Shipping charges are non-refundable and you will be
responsible for the cost of return shipping.
How long will it take to get my credit? Please allow up to 21 business days after we receive the item to
receive a credit on your charge card. Replacement items will be shipped within 2-3 business days after
receipt of your return.
What if my order is damaged during shipment? If you receive your order with visible damage, notify the
delivery person immediately. If you discover damaged items within your package after the driver has left,
please contact the shipper (UPS, USPS) directly. Save all packaging materials as the package will need to
be inspected in order to file a claim. Shipping damage is the responsibility of the freight carrier.
Payment FAQ
What method of payment do you accept? Visa, Mastercard, American Express, and Discover cards are
accepted. Money orders and personal checks may be accepted on mailed or faxed orders. (Note: All
orders paid by personal check will be shipped once the check clears. This could take up to 10 business
days depending on your bank.)
How do I know my credit card information is secure? All transaction data is secured via Yahoo's commerce
servers. You will see the security icon SSL in your browser which allows the data to be submitted via
secure encryption methods to these servers. You should never send private information via a web browser
if this icon is not enabled.
Why do you need to verify my shipping address? We verify your shipping and billing address in order to
protect you from fraudulent transactions. We will contact you directly if we suspect fraudulent activity.
Most questions you have will probably be answered here. If you still can't find the information you need,
please email us at info@sunriseimports.net and we'll get back to you within 24 hours.
Ordering FAQ
How can I place an order? You can place an order on our secure website 24 hours a day, 7 days a week.
You can also call or fax in your order.
When do you charge my credit card? We typically charge your credit card on the same day we ship your
order. (Note: Special orders may require payment in advance)
How long does it take to process my order? In most cases, we are able to process your order within 1-2
business days. However, there may be circumstances which can cause delays. We will always contact
you if this happens. You can also check the status of your order by clicking the order status link on the
navigation bar at the top or bottom of each page.
Do you charge sales tax? We charge tax of 7.75% to California residents only.
How can I change an order? Because internet orders are processed so quickly, it may be difficult to make
changes to an order. However, if you contact us before your order has been shipped, we may be able to
assist you.
Can you tell me when an item will be available if it is out of stock? We can give you a close approximation,
however, sometimes this information is not available from our suppliers.
Can I place a backorder for an item that is out of stock? Yes, you can place the order by email, phone or
fax. We will ship the item(s) as soon as they are available. If we cannot ship within 30 days, we will
automatically cancel the order. Please remember that our Mexican Folk Art collection consists of one-of-a-
kind pieces. We may be able to order similar (not exact) items right away. If not, we'll be happy to search
on our next buying trip to Mexico.
Will you sell my information or give it to other companies? Your privacy is very important to us. We do not
sell or rent your personal information to third parties for their marketing purposes. Please read our privacy
policy to learn more about the ways in which we use and protect your personal information.
Product FAQ
Will you special order items not listed on the website? Assuming it is an item that we can obtain, we would
be happy to place a special order for our customers.
Will you gift wrap my items? Yes, with a few noted exceptions*. We offer gift boxes with ribbon for a per
item fee. (*Large or odd shaped items may not be gift wrapped and will be noted on the product page.)
Do you have a paper catalog? No. To keep expenses down and save more trees, we've opted not to create
a catalog. You can view all of our products on our website.
Shipping FAQ
How do I check shipping charges? To check standard shipping charges, place the desired item in your
shopping cart by pressing the “Order” button, then press the “Check Out” button. Enter your shipping
address and choose a standard shipping method. Information on this page is not saved until you submit
your order. Standard shipping costs will be shown on the next page before your order is submitted and
before you enter any payment information. Use the Back button on your browser to return to your shopping
cart. (Note: Expedited shipping charges are determined later and will not be shown on your order. You will
be notified of charges via email within 24 hours.)
What are my shipping method choices? UPS Ground (approximately 4-9 business days) or USPS Priority
Mail (2-3 business days) are available on our website. If you need it faster, we offer UPS Next Day Air (two
business days), or USPS Express Mail (one day guaranteed) also. However, we find that express shipping
fees and transit times can vary depending on weight, package dimensions, geographic location and day of
the week, so we ask that you contact us by phone or email so we can determine the correct rates for you. *
Note: Large/multiple package shipping fees may apply to some items.
Can you ship to an address different from my billing address? In most cases, yes.
Returns FAQ
How do I make a return? All return requests must be made within 14 days after receiving your order. We
ask that you contact us by email at customerservice@sunriseimports.net and include the following
information: your name and order number, the specific item you want to return, the reason you are
returning it, and whether you would like a replacement item, credit towards a future purchase, or a full
refund to your credit card (minus shipping costs). We will contact you with instructions on how to return the
item.
Who pays for shipping an item back to you? Shipping charges are non-refundable and you will be
responsible for the cost of return shipping.
How long will it take to get my credit? Please allow up to 21 business days after we receive the item to
receive a credit on your charge card. Replacement items will be shipped within 2-3 business days after
receipt of your return.
What if my order is damaged during shipment? If you receive your order with visible damage, notify the
delivery person immediately. If you discover damaged items within your package after the driver has left,
please contact the shipper (UPS, USPS) directly. Save all packaging materials as the package will need to
be inspected in order to file a claim. Shipping damage is the responsibility of the freight carrier.
Payment FAQ
What method of payment do you accept? Visa, Mastercard, American Express, and Discover cards are
accepted. Money orders and personal checks may be accepted on mailed or faxed orders. (Note: All
orders paid by personal check will be shipped once the check clears. This could take up to 10 business
days depending on your bank.)
How do I know my credit card information is secure? All transaction data is secured via Yahoo's commerce
servers. You will see the security icon SSL in your browser which allows the data to be submitted via
secure encryption methods to these servers. You should never send private information via a web browser
if this icon is not enabled.
Why do you need to verify my shipping address? We verify your shipping and billing address in order to
protect you from fraudulent transactions. We will contact you directly if we suspect fraudulent activity.
Sunrise Imports * Phone (916) 723-5680 * FAX (916) 723-5684 * info@sunriseimports.net Copyright © 2005 Sunrise Imports All Rights Reserved Home * FAQ * Order Tracking * Shipping Info * Privacy Policy * Testimonials * Contact Us |
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